Service & Support

Power Load Limited is committed to fulfill its customer demand through service and took necessary practical steps towards the commitment. An independent workshop with all latest measuring and testing tools is on process to set-up. Factory training in abroad offered to the relevant engineers to ensure highest quality professional service. Response oriented, intelligent and dynamic service policy of PLL helps the company to achieve the ultimate goal. As a result PPL stands out in crowds, taking the ambitious challenging target to become “Number One” as a service provider among the national (local) companies. Our service range consists of more than thousand customer locations around the country and is rapidly increasing.

Our Technical Experts

Engr. Sagor

Head of Service Dept.

B.Sc in EEE

Working experience: 15 years

Generator, Substation, Lift, Air conditioner etc.

Engr. Md Ohidul Islam

Sales & Service

B.Sc in EEE

Working experience: 10 years

Generator, Substation, Air conditioner etc.

Sheikh Md. Rakibul Hasan

Asst. Manager (Sales)

B.Sc in EEE

Working experience: 05 years

Generator, Substation, Lift, Air conditioner etc.

Engr Shomrat Shahjahan

Sales & Service (Rajshshi Divition)

Deploma in Electrical

Working experience: 20 years

Generator, Substation, Lift, Air conditioner etc.

Alamgir Babul (Lovelu)

Director (Lift)

Deploma in Electrical

Working experience: 06 years

Generator, Substation, Lift, Air conditioner etc.

Likhon Ahmed

Director (Sub-Station)

B.Sc in EEE

Working experience: 12 years

Generator, Substation, Lift, Air conditioner etc.

Engr. Md. Babu

Service Engineer

Diploma in Electrical

Working experience: 06 years

Generator, Substation, Lift, Forklift, Air conditioner etc.

Engr. Md. Siam

Service Engineer

Diploma in Mechanical

Working experience: 02 years

Generator, Substation, Lift, Forklift, Air conditioner etc.

Md Saddam Islam

Manager (Account)

Vocational on Machine

Working experience: 05 years

Generator, Substation, Lift, Forklift, Air conditioner etc.

Md. Mosharof

Office Staff

SSC

Working experience: 02 years

Office Staff(Store)

SERVICE POLICY:

We adopt following system to ensure proper customer service: -

  • Free routine maintenance (part of PPM)

    Our Engineers are used to visit all customer's site once in every month within the city area without any charges within warranty period. This is a friendly visit to perform minor preventive maintenance and to discuss the operational and functional problems. We cover whole country similarly in every three months i.e quarterly.

    1. Monitoring

      In every month we are used to send “postal pre-paid service cards”/EMAIL/SMS /OVER TELEPHONE/PHYSICAL VISIT to every customer around the country, asking some service and performance related questions against our supplied equipment /generating sets.

      1. On calls / Emergency service

        We maintain a register book to record on calls or emergency calls on service. As soon as we find any problem we are used to attend the job within 2-8 hrs within Dhaka and within 36 hrs out site Dhaka

        1. Warranty, Contractual & Post Warranty service

          We maintain individual register book to support above-mentioned services. We offer priority response to these category customers and try to maintain spare parts stock as much as possible against these category machines. We also offer routine & preventive maintenance for these customers.

          1. Spares support

            1. Professional installation & service support
            2. Technical news on recent up-gradation
          2. Coordination with company management and activity analysis

            1. Management evaluates performance of service dept and engine down time by collecting
            2. Morning tea discussion reports
            3. Postal Pre-paid Service Cards)/EMAIL/SMS that receives from the customers
            4. On call / Emergency call register
            5. Warranty, Contractual and post warranty register
          3. Management takes initiative to include Service Dept in the below listed meetings for monitoring analysis

            1. 24 Term meetings (15 days = 1 Term) in a calendar year on performance evaluation and monitoring
            2. Quarterly meeting on total evaluation and service monitoring. Strategic changes are brought into account during these meetings.

          CONCLUSION:

          We believe service will initiate passive sales, so we emphasis on service. In the beginning we explain our mission to be “NUMBER ONE” among the local service providing companies and looking for the cooperation of all concern to fulfill our mission. Our company philosophy is to be the partner of the buyer rather to be a seller only.